Of the users confirmed to have experienced white blotches, the firm found that 2,424 had at least one of three relatively serious conditions:
– white blotches on three or more areas of the body,
– a blotch at least 5 centimeters in size, or
– a blotch on part of the face
The company has recalled 54 products including its Blanchir range. The products all contain the company’s quasi-drug ingredient called 4HPB or Rhododenol (opens link to Kanebo site).
UPDATE (20 June 2014): Kanebo will offer interim compensation payments to >4,000 people who still bear marks and skin blotches almost a year after they stopped using its whitening creams. The initial compensation will be for damages and for loss of income due to taking time off work to receive treatment (link).